Technical Issues

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This article is meant to assist users of E-Hentai with any technical problems that they may have.

Universal

  • "Error 503 - Service Unavailable"
    • These are usually caused by site maintenance or server issues.
    • Please wait and try again later.
  • I get a blank page when I try to access the site!
    • Disable any Common Problematic Software and try again.
    • Disable any anti-virus, firewall, or other software that is capable of blocking traffic that runs in the background and try again.
    • Flush your DNS cache, restart your browser, then try again.
    • Go into a command prompt and use "nslookup e-hentai.org". If there are any addresses in the results then it is not a DNS issue. Otherwise, consider using Google as a DNS provider.
      • You may also try reaching the site manually through one of its IPs instead of a domain name.
    • Disable Opera Turbo and Web Acceleration features.
    • Use a proxy or VPN to access the site.
      • If this fails then it is an issue with your ISP.
    • It is recommended not to access the site through the Tor network as numerous exit nodes have been abused and thus banned or had their access severely limited.
    • In order to provide diagnostics on your ability to access the site please do the following:
      • Go into a command prompt and use "pathping e-hentai.org". Paste the results.
      • Press Ctrl+⇧Shift+K in Firefox. Attempt to visit e-hentai.org normally through the address bar. Paste the contents of the Firefox Console.
  • "Page load has been aborted due to a fatal error. A report has been dispatched to site staff. Please try again later."
    • There is a server-side error. Please try again later.
  • "The site is currently in Read Only Mode. This page is therefore not available."
  • "The site is currently in Read Only/Failover Mode. Some functionality will not be available. Details may be available on Twitter."
    • The front-end servers are under read-only mode and will not allow users to take any actions that involve their user data (Accessing My Home, Doggie Bagging, Tagging, etc.)

Account

  • I forgot my password!
  • I forgot my username!
    • Fill in the Lost Password Form. This can be used to recover usernames as well. Note that you'll need your username or e-mail address to do this. These e-mails are sent instantly.
      • Note that mail providers such as Hotmail are known to be poor at receiving recovery e-mails.
    • Make sure you are using your account username and not your display name. The registration process allows you to pick both a display name (used on forums) and account username (used for you to log in and not visible to anyone else).
    • If you have ever made a gallery comment or a forum post you may attempt to search for it using any keywords that you recall having used. Likewise, if you have uploaded a gallery that is not deleted you may attempt to search for it.
    • If all else fails contact support (AT) e-hentai (DOT) org.
  • I want to delete my account!
    • This action cannot be requested. Just stop using your account.
  • I want to change my e-mail!
    • If you are logged in you may do so here.
  • I can't access the e-mail address I used to register!
    • Without the password or access to the recovery email address your account CANNOT be recovered.
  • I want to change my name!
    • Non-donators cannot generally change their name due to historic abuse. In case of obvious spelling errors or if you used your real name by mistake you may appeal to have your name changed by PMing Tenboro. Note that this can take several days.
    • Gold Star donators get one free display name change every 365 days. This will change everything with your name aside from the one used to log in. This function can be found here.
      • Forum edits and quotes retain the display name that was used at the time.
  • I want to use more than 1 account!
    • You may only have 1 active account. Multi-accounting for any reason will result in a ban.

Registering

  • The CAPTCHA is missing!
    • Disable any software that blocks ads or scripts.
    • Try a different browser.
  • When I try to register nothing happens!
    • If you are using Chrome disable incognito mode.
    • Tor usage when registering is strictly prohibited.
  • I'm not receiving a validation e-mail!
    • These are not actually sent out. Accounts may be used right away.

E-Hentai Galleries

  • Images are not loading.
    • Check your browser settings:
      • Only Firefox and Chrome are recommended for this site. Other browsers are not supported.
      • Check your browser's image settings (Firefox) (Chrome) (Opera).
        • For Opera, enable Cross Network Navigation.
        • For Firefox 51.0+, disable HSTS priming (about:config -> set "security.mixed_content.send_hsts_priming" and "security.mixed_content.use_hsts" to "false").
      • Disable any proxies.
      • Disable all browser add-ons / plug-ins. There are no add-ons, plugins, or scripts needed to access ANYTHING in E-Hentai.
      • For NoScript disable ABE or enable local resources to be accessed by "e-hentai.org".
    • Try the "Click here if the image fails loading" link. This will attempt to pull the image from a new H@H client.
    • Add "?nl=1" to the end of the URL. This bypasses using the H@H cluster for that image.
      • This can be permanently enabled via your My Settings page.
    • Turn off any problematic software which may block E-H traffic.
  • Some thumbnails don't show up.
    • Many adblockers have subscription-based rules that include an /ad/ or ^ad^ filtering rule. This will catch all hexadecimal static ranges with /ad/ in them (e.g. /{00..ff}/ad/ or /ad/{00..ff}).
      • Whitelist ehgt.org for the image content type.
      • Disable adblockers for the site.
  • "Error 509 - Bandwidth Exceeded"
  • "Error loading image: Could not get dispatch for image"
    • You have viewed too many images. Either wait a few hours, reset the limit with GP, or purchase the "More Pages" Hath Perk.
    • If you are on a shared connection consider using a proxy to browse E-Hentai.
    • This is based on IP addresses, not accounts (except for donators with stars).
  • "Error 414 - Request-URI Too Large"
    • Occurs if the URL being accessed is too long, often from advanced searches.
      • Depending on your search you can safely remove any non-relevant search parameters contained within the URL.
    • You have performed a file search that found too many results.
  • My Settings for the galleries keep resetting!
    • All settings besides Tag Flagging are stored in your browser's cookies, not on the site. Consider saving a copy or not clearing them.
  • "The connection to the server was canceled during the page load."
    • Your connection was automatically blocked for making too many connections.
    • Wait for the ban to expire.
  • "Content Warning - This gallery has been flagged as Offensive For Everyone. Due to its content, it should not be viewed by anyone. (And if you choose to ignore this warning, you lose all rights to complain about it in the future.)"
    • This indicates that the gallery has been tagged with guro or scat. You may choose to view the gallery, no longer receive these warnings ("Never Warn Me Again"), or go to the front page of the galleries.
    • To re-enable this warning again simply delete the "nw" cookie.
  • Thumbnails appear with inverted colors.
    • This is a rare glitch which resolves itself over time.
    • The actual images should appear as normal when viewed.
  • Thumbnails are not appearing at all.
    • Disable any scripts/add-ons such as RequestPolicy and Smart Referrer.
  • "The proxy server received an invalid response from an upstream server."
    • Check if you are on an ISP-level proxy here. Note that reverse proxies cannot be detected with tools like these.
    • Check if your browser settings have a proxy enabled.
  • "You are opening pages too fast, thus placing a heavy load on the server. Back down, or your IP address will be automatically banned."
    • This may be triggered by prefetching in Chrome; uncheck Settings -> Show advanced settings -> Privacy -> "Use a prediction service to load pages more quickly."
    • This may be triggered by add-ons/scripts that organize/update bookmarks to galleries automatically; such actions may induce page loads.
  • "Your IP address has been temporarily banned for using automated mirroring/harvesting software and/or failing to heed the overload warning"
    • You have opened too many pages at once or you have used software that downloaded too many images from the site simultaneously.
    • Wait until the ban expires.
    • If you are certain that you have not performed excessive page loads your IP may be in use by other people.
  • "Key missing, or incorrect key provided."
    • The URL you are visiting is incorrect.
  • When I save an image I only get blank.gif!
    • The image did not have enough time to load. The blank.gif is a placeholder shown while waiting for image retrieval.
  • Someone else's gallery has an incorrect name or category!
    • See Renaming for name changing.
    • See Gallery Tagging - Categories for category changing.
    • You may also post the URLs to such galleries here. It is recommended to indicate the correct name/category in your post.
  • "That is already one of the suggested names."
    • You attempted to add a rename petition with the same text as an existing one for that gallery.
  • "New suggested title is too short."
    • You attempted to add a blank name as a rename petition. Pay attention to which option button is used.
  • I cannot rate a gallery!
    • Sometimes the rating UI does not respond due to server congestion, try again later.
    • You cannot rate your own galleries.
    • You may be banned from rating galleries. You will receive a pop-up notification if this is the case.
  • I'm still seeing ads even after buying the Ads-Be-Gone Hath Perk!
    • Clear your cookies.
  • "You have been banned from expunging galleries."
    • You are no longer permitted to use expunge petitions. This is permanent.
  • I am being redirected to other sites!
    • Make sure you typed the URL correctly or that the link you followed has it spelled correctly.
    • Check with your ISP about any blocked or redirected traffic.
    • Any countries / territories noted here are known to block E-Hentai.org.
    • Check for malware such as browser hijacks.
  • I am being redirected to "warning.or.kr"!
    • You live in South Korea. Move.
    • The use of a proxy may work but be wary of the legalities in that jurisdiction.
  • "This content is not available in Russia."
    • You live in Russia. Move.
    • The use of a proxy may work but be wary of the legalities in that jurisdiction.
  • "No ACL entry"
    • You are not on the Access Control List of the tool you are attempting to use.
      • For most users the tag history tool can only be used to check one's own tagging history.
    • Please contact a tag moderator if you wish to have something done via said tool.
  • "Gallery not found. If you just added this gallery, you may have to wait a short while before it becomes available."
    • The gallery you are attempting to visit is not yet fully integrated into the server.
  • Gallery hotkeys aren't working!
    • Make sure you have JavaScript enabled.
  • "The connection to the server was canceled during the page load."
    • Your IP was automatically blocked for opening a huge amount of connections.
  • "Keep trying."
    • You are trying to access an image page but have an invalid page ID, gallery ID, or file ID.
  • I cannot see new galleries until ~15 minutes after they have been published!
    • This is intentional for non-registered visitors.
    • Sign up for an account to see these galleries more rapidly.

Common Problematic Software

  • PeerBlock, PeerGuardian, Protowall, Megakey, Transmission (torrent client), DansGuardian, SquidGuard, HackShield (used as part of some MMOs).
  • Any global/browser-based IP blockers can cause problems. Most P2P applications support directly loading IP lists; do that instead.
  • Any "web accelerators" or pre-fetching can cause routing issues (E-Hentai IPs are not static).

Archives

  • The archive link returns a blank page with the letters err.
    • Clear your cache and cookies.
  • I get a 503 error when I download an archive!
    • The site may be experiencing maintenance or other issues.
    • You may be attempting to use more than 4 simultaneous download threads. If using a download manager make sure that it does not exceed that amount.
    • You may have exhausted your allowed download attempts.
  • A gallery I downloaded says "Unexpected end of archive."
    • The download was interrupted at some point. Please try to download it again.
  • "IP quota exhausted"
    • Too many addresses from the same IP range tried downloading the same [[[archive]].
    • Wait for a week, generate another archive link and do not share the link with anyone.
  • "Failed to prepare one or more files for the archive. Please try again in an hour. Contact staff if this error persists."
    • Self-explanatory.

Gallery Commenting

  • I cannot delete my gallery comment!
    • This is intentional.
  • "Due to reported abuse, you have been blocked from adding more comments."
    • Numerous comments that you have made were severely downvoted.
  • I cannot comment on a gallery!
    • You cannot make comments if you have received a Power Ban. You will receive a pop-up notification if this is the case.
  • "You can only add comments for active galleries."
    • Deleted galleries may not have comments added to them.
  • I cannot rate a gallery comment!
    • You cannot rate comments if you have added a comment to the same gallery.
      • Any existing comment ratings for a gallery will be removed if you add a comment to that gallery.
    • You cannot rate comments if you have received a Power Ban. You will receive a pop-up notification if this is the case.
  • I can upvote just fine but my comment downvotes do not have any effect!
    • You have downvoted too many comments and the system acknowledged you as a potential mass-downvoter.
  • My gallery comment disappeared!
    • Gallery comments will become hidden if they are low rated.
    • Only the top 50 comments (depending on which viewing order is used) are displayed by default; the rest are hidden.
  • "You have to wait 60 seconds between each comment."
    • This is to prevent spam. This limitation is reduced to 10 seconds for users with at least 25 power.
  • "Your gallery comment is too short."
    • Gallery comments must be at least 10 characters long.
  • "You have to type a real comment."
    • You entered in the default text into the comment form ("Enter your comments here, then hit Post Comment. If the last comment posted is yours, this will be appended to that post.")
  • "You did not enter a comment."
    • You either entered no text in the comment field or text that renders as nothing.
  • "Could not vote for comment. Reason: Correlation factor between reviewer and voter has exceeded reasonable limits. Vote blocked."
    • You have voted on a particular user's comments too much. Upvote other useful comments.
  • "Could not vote for comment: Cannot vote when own comment exists in gallery"
    • You are trying to vote after posting a comment. Refresh the page to display your comment (unless it is perma-hidden).
  • "Could not get editable comment: Can only edit own comment"
    • You are trying to edit someone else's comment. Refresh the page to display your own comment.

Your Galleries

  • I cannot publish my gallery.
    • Before publishing a gallery or a gallery update, you must first read the Terms of Service and check the corresponding box, then choose a sorting order. If you do not wish to re-order, click "Apply with Current Ordering".
  • My gallery disappeared!
    • Note that this is almost never due to a technical problem.
    • Check if it is still listed in your Gallery Manager.
      • If so, the reason it is not visible will be indicated there.
    • Attempt to visit a direct link to your gallery.
  • My gallery has an incorrect name or category!
    • Check if it is still listed in your Gallery Manager. The default category is Misc.
      • If so, you may rename or re-categorize it from there.
      • If a rename petition was successful on your gallery but the name is still unsatisfactory, you may insert another petition option. Should this new option reach higher power, the name will change over.
  • I'm afraid I can't let you do that.
  • That gallery has been marked as deleted, and can no longer be modified.
    • You are attempting to modify or delete a gallery that cannot or can no longer be deleted.
      • This also applies to properly replaced galleries and is working as intended.
  • "Could not rate gallery. Reason: You cannot rate your own gallery."
    • Self-explanatory.
  • "Could not obtain lock on gallery - if you are not running any active operations on this gallery, please wait about 15 minutes for the lock to expire."
    • Occurs when a gallery being uploaded / managed is in the middle of being processed by the server. Please wait and try again later.
    • Also occurs to galleries that were reverted to a previous state, thus the URL entered is no longer valid.
  • My gallery was expunged unfairly!
    • Check the gallery's expunge log for the reason(s).
    • Make sure it was expunged and not removed or deleted. Each of these happen for very different reasons.
    • Post the gallery's URL here to discuss it.
  • My gallery has missing, unwanted, or wrongly ordered images!
    • You can add, remove, and modify the order of all your gallery's images via the Gallery Manager.
      • Note that you may only update a gallery twice per every 30 days (some exceptions apply).
        • This limit does not apply to unpublished / private galleries.
  • When people download my gallery the files are in the wrong order!
    • Downloaded galleries use the filenames of the files when they were uploaded, so they may be out of order even if you corrected the order manually via the gallery maintenance UI.
    • Rename your files to the correct order before uploading them (e.g. 001.jpg, 002.jpg, etc.) to avoid this problem.
  • People are giving my galleries low ratings!
    • They are entitled to their opinions. Furthermore, ratings do not affect how well a gallery fares.
    • Votes that deviate too much from the average rating are automatically discarded. This process is retroactive. Ratings, tags and favorites also carry over across all non-aged gallery updates.
  • My gallery files are being resampled and converted to JPG!
    • This is intended for files over 10MB in size. A link still allows you to download the original source at a cost of 5 image hits per MB.
  • My gallery's stats show low/no hits!
    • Gallery stats are updated every ~4 hours. Please wait and check again later.

Uploading

  • I'm having trouble uploading.
    • Upload your images in a compressed format such as .ZIP or .RAR.
    • Break your upload into smaller portions. Start at ~20MB portions and adjust as desired.
    • Turn off any software that uses upload bandwidth while you are uploading to the site.
  • "Upload is temporarily unavailable."
    • The upload server is offline. Please wait and try again later.
  • "{Filename} has been blacklisted on this system"
    • Any file that causes this message should NOT be uploaded as it is DNP.
  • "You have been temporarily barred from uploading and managing galleries. The bar expires in x hours."
    • Too many of your galleries were expunged, removed, or deleted.
    • Wait for the ban to expire and do not create any more bad uploads.
  • "You have earlier uploaded and published a gallery identical to the one you are now trying to publish. This gallery has been removed, and you will now be redirected to the old, identical gallery. If that gallery had previous been marked as deleted, it is now available again. You will be returned to the Management Interface momentarily."
    • You uploaded an exact copy of a gallery you have already uploaded and published.
    • This will undelete a gallery if it was deleted by its owner.
  • "You cannot add files to galleries that are older than twelve months. Please make a new one, then request to have this one expunged. You will be returned to the Management Interface momentarily."
    • This is what is known as an aged gallery.
    • Replace your gallery if it is truly necessary to make changes to it.
  • "{Filename} was generated by this system and has been replaced with the original copy."
    • The image uploaded is a thumbnail that was already generated by the system and thus was replaced by its original version.
  • I cannot select 'Save Changes', 'Start Upload', or 'Publish Gallery' after deleting an image!
    • This is a known issue with Firefox's handling of DOM content. Use one of the sorting buttons to alleviate this.

Gallery Not Available

  • "This gallery has been removed, and is unavailable."
    • This is not the same as a gallery being deleted or expunged.
    • Do NOT re-upload it.
  • "This gallery has been locked for review. Please check back later."
    • A moderator has locked the gallery. This is usually only due to potentially serious rule violations that require examination.
    • The gallery will likely be removed or deleted in due time, otherwise it will be returned to normal.

Gallery Tagging

  • I cannot tag a gallery!
    • The tag you are attempting to use may not be acceptable (e.g. too short or blacklisted).
    • You may be banned from tagging galleries. You will receive a pop-up notification if this is the case.
    • You may be attempting to upvote a downvoted tag (which may not give an error message). Be sure to read the tag's definition, tagging guidelines, or ask here for upvotes.
    • See below for specific tagging error messages.
  • I tried to tag something and it turned into a different tag!
    • Your tag included non-alphanumeric characters which are not permitted. Only hyphens, periods, and spaces are allowed in tags.
    • Due to the grouping system for tags any slave tag will become its respective master tag. If you are not satisfied with the grouping you may post here to discuss it.
  • "Server communication failed. Server responded with:"
    • Connection timed out. Check your connection, wait a few seconds and try again.
  • Someone is voting down my tags!
  • My gallery has incorrect tags!
    • Double-check the tag's definition and tagging guidelines.
    • Vote the tags up/down only if you are absolutely certain.
    • Post the gallery's URL here.
      • Please do not accuse any users of misuse or request any bans.

Could Not Vote For Tag

  • "Could not vote for tag: You need more power to add that tag."
  • "Could not vote for tag: Cannot vote for tag."
    • The tag you are attempting to vote on requires additional mod power before you may do so.
    • This is typically done to prevent poor handling of the tag by newer users.
  • "Could not vote for tag: The tag {tagname} cannot be used."
    • You are attempting to upvote or add a tag that is blocked or blacklisted.
  • "Could not vote for tag: The tag "{tagname}" is not allowed in this namespace - requires "{namespace}" or "{namespace}" namespace."
    • The tag you are attempting to enter requires an accompanying namespace. The namespace must be one of the approved pairings for that particular tag.
  • "Could not vote for tag: Tags should be added on the most recent gallery in this chain."
    • Tags may only be voted on or added to the most recent version of a gallery chain. The tagging action will automatically be applied to all galleries in the chain.
  • "Could not vote for tag: Invalid user"
    • The API received an invalid user identification response while you were tagging.
      • Your session may have expired. Use another browser and/or clear your cache and cookies to check whether the issue persists.
  • "Could not vote for tag: Missing arguments"
    • You entered in a term or phrase that is rendered as a blank tag.
  • "Could not vote for tag: Missing or malformed tags"
    • Your request is longer than the maximum allowed for the input field.
      • API requests are limited to the default tag input field maximum length (200 characters).
  • "Could not vote for tag: You have already voted for or entered this tag, or you are trying to vote for a suppressed tag"
    • You have already voted for the tag in the corresponding direction or the tag has been suppressed by downvotes.
  • "Could not vote for tag: You cannot possibly have taken the time to look at the gallery in that short time. You must wait 10 seconds between tagging different galleries."
    • You attempted to vote on a tag on a gallery too quickly after doing so on a different gallery.
    • This limit can be reduced with increased power.
  • "Could not vote for tag: User fault detected. Replace user and try again"
    • You entered in the default text on the tag form ("Enter new tags, separated with comma").
  • "Could not vote for tag: No effect"
    • You are voting down a tag that was already voted down to 0 power.
  • "Could not vote for tag: The tag {tagname} has been vetoed on this gallery"
    • The tag has been downvoted by at least 3 users with veto power. The tag can no longer be upvoted by other users after this has happened. If you believe that a tag has been vetoed incorrectly make an inquiry here.
  • "Could not vote for tag: The tag {tagname} is in a restricted namespace and must first be defined by a tag moderator."
    • The namespace you are attempting to use has not been approved by a tag moderator.
    • If you are certain it should be usable please contact a tag moderator or post here to have it added.
  • "Could not vote for tag: The tag {tagname} has an invalid namespace."
    • The namespace being used is not a correct one. Check your spelling.
    • Make sure not to use a colon when tagging something unless it belongs to a namespace.
  • "Could not vote for tag: Gallery not found"
    • The gallery is no longer formally in the system.

HentaiVerse

(For in-game error messages see HentaiVerse Bugs & Errors)

  • HentaiVerse is slow for me!
    • Disable any scripts or browser add-ons. Re-enable them individually to isolate which one(s) may be causing the slowdown.
  • "Failed to initialize player state. Try again later."
  • "HV is temporarily unavailable, as the battle state tracker or master database is currently offline."
  • "HentaiVerse is not available on this cluster. If you are seeing this message, contact staff."
  • "Snowflake and the moogles are basking in the summer sun. Check back later."
    • Wait a few minutes and try again or use the alternative alt.hentaiverse.org.
  • I can't see everything in the HentaiVerse window!
    • The minimum recommended resolution for HV is 1280x768.
  • Dawn of a New Day / Random Encounter message does not appear.
    • If you have just logged in reload the page.
    • Wait a few minutes and try again.
    • Even if the message did not appear check to see if the rewards from the Dawn have been received.
    • Disable any ad-blockers or other add-ons which may prevent scripts from running.
    • There is a limit of 24 random encounters per day.
  • Posting in the forums is not giving an EXP gain bonus.
    • The EXP bonus takes 1 hour after the posting to take effect.
  • I can't enable my abilities!
    • Use a browser that supports HTML5.
  • I'm not receiving any EXP!
  • "Nope"
    • You are attempting to access an equipment piece's link with an invalid ID or key.
  • Holding down hotkeys doesn't work!
    • If you are using NoScript, open Firefox to about:config and set noscript.clearClick.rapidFireCheck to "false".
  • I jumped to a new fight instead of going to the next turn!
    • The server cluster lost a node temporarily. Just wait a few minutes and it should re-establish the connection to the node and load your battle again.
  • Some of the graphics don't show!
    • Try Ctrl + F5 to force reload them.
  • My EXP required for the next level is showing as a negative!
    • This is purely an aesthetic bug. It can occur when triggering a dawn event that gives enough EXP to level up whilst in a battle.

H@H

Always make sure you have the latest stable version of Java Runtime Environment and that your internet speed is sufficient when running the client.
  • What's my Client ID?
    • You will not have one if you did not sign up for H@H.
    • Check here for it.
    • Client IDs that have been inactive for 1 year are revoked; re-applying is permitted.
  • My client isn't doing anything!
    • Make sure the client is active enough.
    • If you are running a brand new client wait for your cache to fill. Caches tend to only fill for clients that have been running for at least 24 hours.
    • Cached content will not affect hitrate - the only 4 factors involved are burst speed, client quality, client region, and assigned static ranges. Let the cache build naturally over an extended period of time.
  • I am not being assigned static ranges!
    • Clients will only get up to 48 static ranges every day at peak performance. Keep in mind this also requires up to 8,400 MB (8.20 GB) of additional cache.
    • Ensure your client is stable and active with sufficient dedicated disk space. Keep it running for as long as possible.
  • HTTP 400 (Bad Request) responses show up in the client!
    • This is normal as long as the client is within its region's average failure rate.
    • If this happens a lot the client's ISP may have poor connectivity to the querying region. This can also be due to packet loss.
  • My client has low trust!
    • This commonly occurs after a bad shutdown since the server continues to attempt contact with your client after it went offline.
    • Leave the client running, it will gradually regain trust if no other problems exist.
    • If its trust is not recovering at all it may indicate a communication or file corruption issue. Check your cache.
  • My client's trust is fine but my quality drops!
    • This is usually caused by transient routing problems in the short-term and prevents single malfunctioning clients from causing entire network issues by lowering their priority accordingly.
    • Sudden and large drops are normal for newer clients; waiting for a few weeks will generally give a stable baseline.
  • "Request host did not send Content-Length, aborting transfer."
  • "We appear to have reached the image limit. Attempting to contact the server to ask for a limit increase..."
    • You have downloaded up to your daily limit via H@H downloader; you must wait 24 hours.
    • This limit can be reset at your My Home area or increased by purchasing the "More Pages" Hath Perks.
  • "Server reported expired key; attempting to refresh time from server and retrying."
    • Ignore this unless it persists.
  • "Your client has been suspended for having an unreasonably high cache reset count."
    • Your client has been banned. You may send an unblock request to Tenboro.
    • This can occur if any of your cache files were deleted and your cache database was not updated to reflect this. Do NOT manually delete files from your cache.
      • If you need to reduce your cache size simply reduce your max speed setting. The client will automatically remove excess cache files.
  • "Critical Error: java.sql.SQLException: disk I/O error"
  • "java.lang.NullPointerException - [ERR] at org.hath.base.CacheHandler.initializeCacheHandler(CacheHandler.java:214)"
  • "[ERR] {java.lang.Throwable$WrappedPrintStream.println(Unknown Source)} at org.sqlite.Conn.setAutoCommit(Conn.java:336)"
  • "[ERR] java.sql.SQLException: [SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed)"
    • Delete hath.db and rename hath.db.bak to hath.db, then restart the client.
      • If this fails delete both files and restart the client.
    • Make sure that the user you're running H@H as has write access to the directory from which you run it.
    • If all else fails run chkdsk on the drive that stores H@H.
  • "[ERR] {java.lang.Throwable$WrappedPrintStream.println(Unknown Source)} java.lang.InternalError: HTHEME is null"
    • This is an aesthetic issue. If the Themes service is disabled on a Windows OS and a client is running in the H@H GUI, this error will happen whenever it is given focus as it fails to parse themes.
    • Use the command-line client or enable the Themes service.
  • "Cache Handler: cannot meet space constraints: Disk free space limit reached."
    • Your free disk space was detected as too low. The client will stop getting new files until this is remedied.
    • Change your disk space setting ("Minimum space to leave on disk") (minimum 100 MB even if not set) or remove non-H@H files from the drive that H@H uses.
  • I'm having high memory usage running H@H under OpenVZ!
    • Because of how OpenVZ calculates resident memory size H@H can appear to use as much as 1 GB of RAM even though its actual resident memory size is usually 50-100 MB.
    • There is no known workaround at this time.
  • My country is incorrect on my H@H page!
    • This does not matter for clients in Canada/United States.
    • If the indicated country is geographically very far away from what it should be an override for the client ID may be necessary.

Startup Errors

  • "Startup notification failed."
    • (This is a generic message, but if no other message accompanies it then this section may apply).
    • Your speed was measured as too low. Turn off any bandwidth-consuming applications and try again.
    • Java may be binding an IPv6 port. Try launching H@H with java -Djava.net.preferIPv4Stack=true -jar HentaiAtHome.jar.
    • You failed to contact the main server. Try again later.
    • Turn off any anti-DDoS settings on your router which prevent multiple connections from occurring simultaneously.
  • "The client has failed the external connection test."
    • Your port for H@H was not detected as open. You may test it here.
    • Make sure that the port you are opening matches the one set in your H@H settings.
    • Read a guide to help with the opening of ports.
    • Make sure you have a public IP address. ISPs may use CG-NAT, preventing others on the internet from seeing your computer.
    • Check the IP of your router/modem. If it is within a private range, you may have to ask your ISP to grant you a public address.
  • My entire cache is being verified when I start the client!
    • This happens whenever there was a bad shutdown. This is to ensure the integrity of your cache is still in good standing.
    • The client should run normally after the checking is complete. Please be patient.
  • "The database could not be loaded."
  • "Critical Error: Failed to buffer requested data for cache list write."
    • Delete hath.db, rename hath.db.bak to hath.db, then re-launch the client.
      • If this fails, delete both files and re-launch the client.
    • Make sure you have ownership of the files and folders that H@H uses.
  • "Rejecting connection request during startup."
    • If this doesn't happen very often just ignore it. Other users are simply contacting your client too soon.
    • Check if your firewall or other software is blocking Java connections.
  • "Required library file sqlitejdbc-v056.jar could not be found."
    • The file is missing, re-download H@H.
    • It you run H@H through a command line, make sure to cd to the same directory as the HentaiAtHome.jar file before running. You may also add that cd command to the batch file.
  • "[WARN] Unknown host rpc.hentaiathome.net, aborting.."
  • "[ERR] java.net.UnknownHostException: e-hentai.org"
  • "[ERR] {java.lang.Throwable$WrappedPrintStream.println(Unknown Source)}"
  • "Could not start the internal HTTP server."
    • Something besides H@H is already using the port that it was assigned. Try closing any program that may be doing this or set H@H to use a different port.
  • It doesn't allow me to use a specific port!
    • The following ports aren't available due to browser blocking issues: 2049, 3659, 4045, 6000, 6665, 6666, 6667, 6668, 6669.

E-Hentai Forums

  • "Sorry, you are not permitted to use this board."
    • Your IP address may be banned. Try to change it.
    • PM Tenboro with your IP if this continues or if you cannot change it.
    • You are using the Opera Mini browser/network. Try an alternate browser.
  • I made a donation recently but don't see the corresponding awards.
  • I don't get the corresponding Dawn rewards.
  • I can't post URLs or attachments!
    • New users may not do so until they have made at least 2 posts.
    • Some subforums and threads disallow attachments.
      • Make sure you didn't exceed attachment limitations: 10 MB per post, 1000 MB (1 GiB) total.
  • My PMs to Tenboro are not being answered!
    • He receives a lot of them, please be patient.
  • I accidentally deleted a private message!
    • Unfortunately, it is too difficult to individually restore PMs from the site's backups.
    • It is best to maintain archives of important PMs on your own.
  • My sent PMs are not showing up in my 'Sent' folder!
    • Make sure you checked off "Add a copy of this message to my sent items folder" when you send messages.
  • My post / thread disappeared!
    • They were likely deleted by a moderator due to rule violations.
    • Do not repost the offending content.
  • I receive a warning e-mail from the forum!
    • The forum will send a warning to your original e-mail address whenever the password or e-mail associated with the account is changed.
  • I cannot see the CAPTCHA for posting.
    • Disable any software that blocks ads or scripts.
    • Try with a different browser.

Bounty

  • I cannot claim a bounty!
    • Check if you have met the Hunter Ranks. Note that Unranked is above Rank D.

EHTracker

  • My stats are not being tracked!
    • Make sure you are using the personalized torrent and not the public one.
    • You may have reset your personal key. Any torrents with older personal keys need to be re-downloaded.
      • Seedmins only count towards torrents you created yourself.
  • My stats stopped updating even though I'm seeding properly!
    • This generally happens if you are disconnected while seeding and have a dynamic IP address.
    • Stop all torrents, then resume them in order to force a tracker announce check.
  • "Torrent not found"
    • All torrents for the gallery have been expunged.
  • "Upload Error: Failed uploading file (code=4)."
    • The server didn't receive any file. Try uploading with another browser.

EHWiki

  • I'm not receiving a verification e-mail!
    • You may change the e-mail address for the account and revalidate.
  • I can't edit/create anything!
    • You need to be in the 'Creator' group in order to edit/create pages. Please contact a wiki admin.
  • I can't edit certain articles!
    • Some articles are protected due to their importance or past abuse and thus cannot be edited by non-admins. Please contact one of them if you have information to add/edit.
  • I can't create an account!
    • If your IP may be listed on the wiki's DNSBL.
    • Change your IP and try again.

Bans

See also