Technical Issues

This article is meant to assist users of E-Hentai with any technical problems that they may have.

Universal

• "Error 503 - Service Unavailable"
  • These are caused by site maintenance or server issues.
  • Please wait and try again later.

• I want to delete my account.
  • This action cannot be requested. Just stop using you account.

• The site looks / behaves strangely using Internet Explorer!
  • The site is not optimized for IE. Please use Firefox or Chrome.

• I get a blank page when I try to access the site!
  • Disable any Common Problematic Software.
  • Disable any anti-virus, firewall, or other software that is capable of blocking traffic that runs in the background and try again.
  • Flush your DNS cache, restart your browser, then try again.
  • Go into a command prompt and use "nslookup g.e-hentai.org". If there are any addresses in the results then it is not a DNS issue. Otherwise, switch to using Google as a DNS provider.^[1]
  • Use a proxy or VPN to access the site.
    • If this fails then it is an issue with your ISP.
  • To provide diagnostics on this please do the following:
    • Go into a command prompt and use "pathping e-hentai.org". Paste the results.
    • Press Ctrl+Shift+K in Firefox. Attempt to visit e-hentai.org normally through the address bar. Paste the contents of the Firefox Console.

E-Hentai Galleries

(See E-Hentai User Gallery System - Current Known Issues)

• Images are not loading.
  • Try the "Click here if the image fails loading" link.
  • Do not use Internet Explorer. Firefox and Chrome are the recommended browsers for this site.
  • Try disabling all browser add-ons / plug-ins.
  • If you are using NoScript, disable ABE, or configure it so that local resources can be accessed by the "g.e-hentai.org" website.
  • If you are using Opera, tick Config -> Network -> Allow Cross Network Navigation.
  • Check your browser's proxy settings and disable any proxies that may be causing issues.
  • Check your My Settings page and make sure that Hentai@Home Proxy is not in use.
    • If you wish to use the H@H proxy, make sure that your H@H client is running without any errors.
      • In Opera go to Preferences -> Advanced -> Security -> Trusted Websites -> Secure Internal Hosts and add 127.0.0.1.
  • Turn off any problematic software which may block traffic.
  • Make sure automatic image loading is enabled in your browser.
    • Firefox: In Tools -> Options -> Content enable "Load images automatically". Also make sure that e-hentai.org is not in the exceptions list.
    • Opera: In Settings -> Preferences -> Webpages -> Images enable "Show images". Some versions might have Quick Preferences or site-specific settings as well.
    • Chrome In Options -> Under the Hood -> Content settings enable "Show all images".

• "Error 509 - Bandwidth Exceeded"
  • You have visited too many pages. Either wait a few hours or purchase the "More Pages" Hath Perks.
  • If you are on a shared connection consider using a proxy to browse E-Hentai.

• "Error 414 - Request-URI Too Large"
  • Occurs if the URL being accessed is too long, often from advanced searches.
  • Depending on your search you can safely remove any non-relevant search parameters contained within the URL.
  • You have performed an file search that found too many results.

• Thumbnails appear with inverted colors.
  • This is a rare glitch which resolves itself over time.
  • The actual images should appear as normal when accessed.

• "The proxy server received an invalid response from an upstream server."
  • Check if you are on an ISP-level proxy here. Note that reverse proxies cannot be detected with tools like these.
  • Check if your browser settings have a proxy enabled.
  • Check if your E-Hentai user settings have an H@H proxy enabled here.

• "You are opening pages too fast, thus placing a heavy load on the server. Back down, or your IP address will be automatically banned."
  • Self-explanatory.

• "Your IP address has been temporarily banned for using automated mirroring/harvesting software and/or failing to heed the overload warning"
  • You have opened too many pages at once or you have used software that downloaded too many images from the site simultaneously.
  • Wait until the ban expires.

• When I save an image I only get blank.gif!
  • The image did not have enough time to load. The blank.gif is a placeholder shown while waiting for image retrieval.
  • If you are using the Quick Browse hath perk while using Firefox, you may have to save the image through View Page Info -> Media.

• Someone else's gallery has an incorrect name or category!
  • See Renaming for name changing.
  • See Gallery Tagging - Categories for category changing.
  • You may also post the URLs to such galleries here. You must also indicate the correct name/category in your petition/post respectively.

• "That is already one of the suggested names."
  • You attempted to add a renaming petition with the same content as an existing one for the gallery.

• I cannot rate a gallery!
  • Sometimes the rating UI does not respond due to server congestion, try again later.
  • You may be banned from rating galleries. You should receive notification if this is the case.

• I can't tell what my hunter rank is!
  • This value is hidden, you can estimate it based on your number of claims that were accepted or rejected.

• I am being redirected to other sites!
  • Make sure you typed the URL correctly or that the link you followed has it spelled correctly.
  • Check with your ISP about any blocked or redirected traffic.
  • Any countries / territories noted here are known to block E-Hentai.org.
  • Check for malware such as browser hijacks.

• I am being redirected to "warning.or.kr"!
  • You live in South Korea. Move.
  • A proxy will work but is of questionably legal status.

Common Problematic Software

• PeerBlock, PeerGuardian, Protowall, Megakey, Transmission (Torrent client for Mac OS), DansGuardian, SquidGuard.
• All of the IP blockers cause problems because users get a list that includes half the Internet. Most P2P applications support directly loading bad-IP lists so that you won't have this problem. Use that instead of global IP blocking.

Gallery Commenting

• I cannot comment on a gallery!
  • You may only have 1 comment per gallery. Attempting to add another will simply edit your existing one.
  • You may be banned from commenting on galleries. You should receive notification if this is the case.

• I cannot rate a gallery comment!
  • You cannot rate comments if you have made a comment on the same gallery.
    • Any existing comment ratings will be removed if you make a comment on a gallery.

• My gallery comment disappeared!
  • Gallery comments will become hidden if they are rated lower than -19.
  • Only the top 10 rated comments are displayed by default; the rest are hidden.

• I cannot delete my gallery comment!
  • You may only edit your gallery comments, you cannot delete them.

• "You have to wait 60 seconds between each comment."
  • Self-explanatory.
  • Editing a comment also counts towards this limit.

• "Your gallery comment is too short."
  • Gallery comments must be at least 10 characters long.

• "You have to type a real comment."
  • You entered in the default text into the comment form ("Enter your review here, then hit Post Review. You can edit your review later if needed.")

• "Could not vote for comment. Reason: Correlation factor between reviewer and voter has exceeded reasonable limits. Vote blocked."
  • You have voted on a particular user's comments too much.
  • You must vote on other users' comments a certain amount before you are permitted to vote on that user again (Unconfirmed).

Your Galleries

• My gallery disappeared!
  • Check if it is still listed in your Gallery Manager.
    • Is so, the reason it is not visible will be indicated there.
    • If not, chances are the gallery was fjorded.
  • Attempt to visit a direct link to your gallery.

• I'm having trouble uploading.
  • Upload your images in a compressed format such as .zip or .rar.
  • Break your upload into smaller portions. Start at 20MB and decrease or increase as desired.
  • Turn off any software that uses upload bandwidth while you are uploading to the site.

• I cannot create more galleries!
  • Make sure you have not reached your misc galleries limit.

• My gallery has an incorrect name or category!
  • Check if it is still in your Maintain Galleries screen.
    • If so, you may rename or re-categorize it from there.
    • If a rename petition was successful on your gallery but the name is still unsatisfactory, you may insert another option in the rename petition. Should this new option reach a higher vote than the current name it will change over.

• I cannot rename my gallery!
  • A successful rename petition was done on your gallery. This prevents further name changes from the owner.
    • If the name is still unsatisfactory you may insert another option in the rename petition. Should this new option reach a higher vote than the current name it will change over.
  • Expunged galleries cannot be renamed.

• "You have been temporarily barred from uploading and managing galleries."
  • Too many of your galleries were expunged, removed, or deleted.
  • Wait for the ban to expire and do not create any more bad uploads.

• "You have been banned from submitting galleries to this system."
  • Same as above, except this is permanent.

• I cannot delete my gallery!
  • Deletions by the owner are only possible with unpublished galleries, within the first 72 hours of publishing a gallery, or with expunged galleries.

• "Could not rate gallery. Reason: You cannot rate your own gallery."
  • Self-explanatory.

• My gallery was expunged unfairly!
  • Make sure it was expunged and not removed, fjorded, or deleted. Each of these happen for very different reasons.
  • Check the gallery's expunge log for the reason(s) users voted to have it expunged.
  • Post the gallery's URL here to discuss it.

• My gallery has missing, unwanted, or wrongly ordered images!
  • You can add, remove, and modify the order of all your gallery's images via the Maintain Galleries screen.
    • Note that you may only update a gallery twice per every 30 days (some exceptions apply).
      • This limit does not apply to unpublished galleries.

• When people download my gallery the files are in the wrong order!
  • Downloaded galleries use the filenames that were on the files when they were uploaded, so they may be out of order even if you corrected the order via the gallery maintenance UI.
  • Rename your files to the correct order before uploading (e.g. 01.jpg, 02.jpg, etc.) to avoid this problem.

• Someone is giving my galleries 1 star ratings!
  • They are entitled to their opinions.

Gallery Not Available

• "This gallery is pining for the fjords."
  • The gallery was tagged with lolicon, shotacon, toddlercon, incest, or bestiality.
  • This does NOT indicate that the gallery was expunged, removed, or deleted. These can occur to a fjorded gallery but only for other reasons.
  • Do not re-upload it.

• "This gallery has been removed, and is unavailable."
  • A moderator has removed the gallery. This is not the same as a gallery being deleted or expunged.
  • Do not re-upload it.

• "This gallery has been locked for review. Please check back later."
  • A moderator has locked the gallery. This is usually only due to potentially serious rule violations that require examination.
  • The gallery will likely be removed or deleted in due time, otherwise it will be returned to normal.

Gallery Tagging

• Some tag searches offer additional results.
  • See Gallery Tagging - Known Issues for workarounds.

• I cannot tag a gallery!
  • The tag you are attempting to use may not be acceptable (e.g. too short or blacklisted).
  • You may be banned from tagging galleries. You should receive notification if this is the case.

• I tried to tag something and it turned into a different tag!
  • Your tag included non-alphanumeric characters which are not permitted. Only hyphens, periods, and spaces are allowed in tags.
    • If the tag you entered turned into or includes a string of numbers, it contained unusable symbols.
  • Due to the grouping system for tags any slave tag will become its respective master tag. If you are not satisfied with the grouping you may post here to discuss it.

• "Could not vote for tag. Reason: Missing arguments"
  • You entered in a term or phrase that is rendered as a blank tag.

• "Server communication failed. Server responded with:"
  • Wait a few seconds and try again.

• "Could not vote for tag. Reason: You have already voted for or entered this tag, or you are trying to vote for a suppressed tag"
  • You have already voted for the tag in the corresponding direction or the tag has been suppressed by downvotes.

• "Could not vote for tag. Reason: You cannot possibly have taken the time to look at the gallery in that short time. You must wait 10 seconds between tagging different galleries."
  • You attempted to vote on a tag on a gallery too quickly after doing so on a different gallery.
  • Note that the 10 second criteria is actually closer to 5-6 seconds.

• "Could not vote for tag. Reason: Yeah, you can't add that as a tag. Better luck next time."
  • You entered in the default text on the tag form ("Enter New Tags (separate with comma)").

• "Could not vote for tag. Reason: No effect"
  • You are voting down a tag that was already voted down to 0.

• My gallery was tagged with lolicon / shotacon / toddlercon when it contains none!
  • Make sure it does not contain a single image that can be tagged with any of those tags.
    • Note that downvoting these tags when they are valid is a serious tagging offense.
  • Post the gallery's URL here.

• My gallery has incorrect tags! (besides the ones mentioned above)
  • Vote them down if you are absolutely certain that they are incorrect.
  • Post the gallery's URL here.
  • This can happen for grouped tags as mentioned above.

• Someone is voting down my tags!
  • Make sure the tags used followed the tagging guidelines.
  • You may post here to discuss it.
    • Please do not go accusing any particular individuals or ask for any bans.
    • Again, people are entitled to their opinions.

HentaiVerse

• For combat error messages see HentaiVerse Bugs & Errors.

• Dawn of a New Day message does not appear.
  • Wait a few minutes and try again.
  • Turn off all ad-blockers and visit the main page.
  • Even if the message did not appear, check to see if the rewards from the Dawn have been received.

• Purchased Hath Perks are not working.
  • It can take from 1-24 hours for some of them to take effect.

• Posting in the forums is not giving an EXP gain bonus.
  • The EXP bonus takes 1 hour after each posting to take effect.

• My Power Saver / Power Regen training isn't doing anything!
  • These training skills have been disabled. See here for regen rates.

• My Power is not up to date!
  • It may take until the next Dawn of a New Day to update.
  • It can be updated instantly upon receiving a karma imbuement.

• I'm missing Ability Points!
  • If you have performed an ability reset, make sure you are taking into account that certain abilities cannot be reset and utilize their invested points permanently.

• "Transaction cannot be completed as requested"
  • An item or amount was not entered upon performing an action in the Bazaar or MoogleMail.
  • Please make sure your selections are lit up in a yellow highlight before proceeding.

• I'm not receiving any EXP!
  • Make sure your Stamina is above 9.

• "Warning: Reached equipment inventory limit (1000). Generated item instead."
  • You are holding onto too many pieces of equipment. Equipment drops will be converted into items until this is remedied.

H@H

Always make sure you have the latest Java Runtime Environment and that your internet speed is sufficient when running the client.

• What's my Client ID?
  • You will not have one if you did not sign up for H@H.
  • Check here for it.

• "The client has failed the external connection test."
  • Your port for H@H was not detected as open. Test it here.
  • Make sure the port you are opening matches the one set in your H@H settings.
  • Check any of the various guides on the internet to help with the opening of ports.

• "Startup notification failed."
  • (This is a generic message but if no other message accompanies it this section may apply.)
  • Your speed was measured as too low. Turn off any bandwidth-consuming applications and try again.
  • You failed to contact the main server. Try again later.

• "Required library file sqlitejdbc-v056.jar could not be found."
  • The file is missing, re-download H@H.
  • It you run H@H through a command line, make sure to cd to the same directory as the HentaiAtHome.jar file before running. You may also add that cd command to the batch file using a text editor (Notepad).

• My cache size suddenly shrunk!
  • See here.
  • Cache size is tied directly to your max speed. Any time your max speed settings are reduced your cache size can be reduced as well.

• "Request host did not send Content-Length, aborting transfer."
  • Something is blocking your requests, disable any problematic software that may be doing this.

• I've downloaded .hathdl files from galleries but H@H isn't downloading them!
  • Make sure the .hathdl files are in the hathdl folder and their extensions have not changed.
  • Make sure the client has been running for over an hour and that you have positive trust.
  • It takes time for H@H to completely download larger or older galleries.
  • If one of the .hathdl files refers to a gallery with a very long name, the galleries downloader will crash. This is a known bug which should be fixed in the upcoming version of the H@H client.

• My entire cache is being verified when I start the client!
  • This happens whenever there was a bad shutdown. This is to ensure the integrity of your cache is still in good standing.
  • The client should run normally after the checking is complete.

• "The database could not be loaded."
  • Deleted hath.db, rename hath.db.bak to hath.db, then re-launch the client.
    • If this fails, delete both files and re-launch the client.
  • Make sure you have ownership of the files and folders that H@H uses.

• My client has low trust!
  • This commonly occurs after a bad shutdown since the server continues to attempt contact with your client after it went offline.
  • Leave the client running, it will very gradually regain trust if no other problems exist.
  • If your trust is not recovering at all it may indicate a communication or file corruption issue.

• "Rejecting connection request during startup."
  • If this doesn't happen very often simply ignore it. Other users are simply contacting your client too soon.
  • Check if your firewall or other software is blocking Java connections.

• "We appear to have reached the image limit. Attempting to contact the server to ask for a limit increase..."
  • You have downloaded up to your daily limit, you must wait 24 hours.
  • This limit can be increased by purchasing the "More Pages" Hath Perks.

• "Server reported expired key; attempting to refresh time from server and retrying."
  • Ignore this unless it persists.

• "Your client has been suspended for having an unreasonably high cache reset count."
  • Your client has been banned. You must send a request to Tenboro for an unblock.
  • This can occur if any of your cache files were deleted and your cache database was not updated to reflect this.
    • If you need to reduce your cache size, simply reduce your max speed setting. The client will automatically remove excess cache files.

• "Could not start the internal HTTP server."
  • Something besides H@H is already using the port it was assigned to use. Try closing any program that may be doing this or have H@H use a different port.

• "java.lang.NullPointerException - [ERR] at org.hath.base.CacheHandler.initializeCacheHandler(CacheHandler.java:214)"
  • Make sure that the user you're running H@H as has write access to the directory from which you run it.

E-Hentai Forums

• "Sorry, you are not permitted to use this board."
  • Your IP address may be banned. Try to change your IP.
  • PM Tenboro with your IP if this continues or if you cannot change your IP.
  • You are using the Opera Mini browser/network. Try an alternate browser.

• I can't post URLs or attachments!
  • New users may not do so until they have made at least 2 posts.

• My post count is not going up!
  • Posts made in the Free Speech Zone do not count towards your post count.

• My PMs to Tenboro are not being answered!
  • He receives a lot of them, please be patient.

• I accidentally deleted a private message!
  • Unfortunately, it is too difficult to individually restore PMs from the site's backups.

• My sent PMs are not showing up in my 'Sent' folder!
  • Make sure you checked off "Add a copy of this message to my sent items folder" when you send messages.

• I can't change my member title!
  • This is only possible after you've made 100+ posts.

• I can't imbue Karma!
  • You must make at least 1 forum post first.
  • You may be banned from imbuing Karma. You should receive notification if this is the case.
  • You may only imbue the someone you have already imbued with Karma once every 72 hours.

• I can't imbue negative Karma!
  • This feature has been disabled.

• My post / thread disappeared!
  • Your post / thread was likely deleted by a moderator. This most often occurs due to rule violations.
  • Do not repost the offending text.
• I want to change my name.
  • PM Tenboro.

EHTracker

• My stats are not being tracked!
  • Make sure you are using the personalized torrent and not the public one.
  • You may have reset your personal key. Any torrents with older personal keys need to be re-downloaded.

EHWiki

• I can't edit anything!
  • Make sure you have an account that has a verified email address.

See also

• The Help Desk forum
• Expunging
• Renaming
• Gallery Tagging